Privacy Policy

Who we are


Dorchester Boiler Solutions is committed to protecting your privacy. If you have any questions about how we use your information, please contact us at info@dorchesterboilersolutions.co.uk

What personal data we collect


We collect your name, email address, phone number and the content of your message when you use our contact form.

Why we collect your data


We use this information to respond to your enquiries and provide our services. Our lawful basis for processing your data is our legitimate interest in responding to people who contact us.

How we use and store your data


Your information is stored securely. We do not share your data with any third parties. We keep your personal data for up to two years before securely deleting it.

International data transfers


Some data may be transferred outside the UK or EU, but only in compliance with UK GDPR and with appropriate safeguards to protect your information.

Cookies


We use cookies, including Google Analytics, to improve your browsing experience and analyse website traffic. You can manage your cookie preferences via our cookie banner.

Your data protection rights


You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data in certain circumstances

  • Restrict or object to our processing of your data

  • Request transfer of your data to another organisation or to you, in certain circumstances

How to exercise your rights


To exercise any of your rights, or if you have questions or concerns about how we use your data, please contact us at info@dorchesterboilersolutions.co.uk. We will respond within a maximum of one month.

No automated decision-making


We do not use your data for automated decision-making or profiling.

How to complain


If you have concerns about our use of your personal information, please contact us first. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire, SK9 5AF
Helpline: 0303 123 1113
ICO
www.ico.org.uk